Help

This online help provides you important information for this app, a quickstart guide as well as frequently asked questions. Please contact us if you require more assistance.

Hilfe auf Deutsch

About this app

Features

• Activate call forwarding with a simple tap on the widget
• Use different widgets on your dual sim phone for each sim card
• Beautiful material design matching your new Android phone
• Ad-free trial version, full version available as inexpensive in-app payment

Note: This app only supports unconditional (full) forwarding.

Note: This app configures call forwarding with your provider. Please verify if your plan includes call forwarding!

Requirements

• Android 8
• Phone functionality

If you can't find this app in the Play Store, your phone is most likely to old and uses a not supported Android version.

Permissions

This app requires some permissions to work properly. Since privacy and security is very important to us, please let us explain why we need them.

• Read phone status and identity:
  Required to find out the number of SIM cards you have installed. This app supports call forwarding settings for each SIM card individually.
• Call phone numbers:
  Call forwarding activation and deactivation works by dialing a special control code. Only these control codes will be dialed.

Quickstart guide

1. Open the app (the name is "Easy Call Forwarding")
2. If you are using a phone with Android Marshmallow or newer, the app will ask you to grant the required permissions on the first start.
3. On the main screen, you will find a card for each SIM card installed.
4. Click the "configure" button on the card you would like to configure.
5. Chose your phone provider. If you are located in Europe, chose "Most GSM providers (Europe)". If your provider is not in the list, please also try this option.
6. Enter the destination number to forward the calls to and tap on save.
7. To activate or deactivate call forwarding, tap the switch on the card.
8. Add a widget to your home screen to make it even simpler for you.

FAQ

My provider is not listed on the configuration screen!

Please choose "Most GSM providers (Europe)", since this is the standard for most providers. If that does not work, please search online or contact your provider for the call forwarding codes. Then add your own provider on the provider screen.

Call forwarding does not work!

Please check if you have chosen the correct provider on the configuration screen. If it still does not work, your provider might not support call forwarding. Please contact us if you experience more issues.

I have a dual sim phone and I always need to chose the SIM card when I toggle call forwarding via the app!

Unfortunately dual sim functionality is not standardized in Android, each manufacturer is implementing their own functionality. The app tries to support as many phones as possible, so please let us know which phone you are using and we will check if we can do something about it.

Currently not working:

• Motorola Moto G2

I can't disable call forwarding anymore!

If disabling doesn't work, please check if you have chosen the correct provider. If you still receive an error (for example invalid GSM code), you can also disable call forwarding in Android directly.

• Open the Phone / dialer app.
• Touch the Action Overflow or "..." icon.
• Choose "Settings" or "Call Settings".
• Choose "Call Forwarding". If not available, go to "More settings" first.
• Choose "Voice call" (if you have the choice between voice and video)
• Choose "Always forward"
• Choose "Turn off

There are also a lot of videos on YouTube which show you how to do it.

Does this app add any notifications?

Not by default, you can activate the notification in the settings. The notification is only required if you are using Android O or newer and you don't manage your call forwarding settings exclusively with this app. The notification will also allow you to toggle the forwarding settings directly from the notification.

The widgets do not update after I've changed my forwarding settings!

This happens on some phones with very aggressive battery saving settings and the most recent Android versions. The app with the widgets is simply shut down to save battery before it is able to notice the changes. You can work around that by enabling the permanent notification in the settings.

My trial has ended but I can't purchase the full version.

The purchase processing is done by Google Play. Did you purchase any other content before? If not, purchasing with Google Play might not be available in your country. Otherwise, please contact us so we can investigate the problem.

Something else is not working!

Please contact us so we can help you! Please give us the possibility to resolve your problem first before giving the app a bad rating.

Contact

If something is not working, feel free to contact us.

• The best way to do this is via the app. You can find a "Send Feedback" button on the "About" screen. This will also provide us some technical information like the phone model and will help us to solve your problem faster. Please enter your email address in the form if you would like to receive a reply.
• If that is not possible, for example because the app crashes on start, please write an email to [email protected]